IT Support Technician II
Core
Provide on-site IT support for desktops, laptops, networks, and end-user issues at manufacturing sites.
Role type
mid-level IC IT support technician
Builds
stable IT infrastructure and user productivity at manufacturing facilities
Domain
manufacturing / enterprise IT support
Required skills
desktop troubleshooting, Windows OS, Active Directory, Microsoft 365, TCP/IP, DNS, DHCP, wired/wireless networking, ServiceNow, CMDB, VoIP, printer/scanner support
Preferred skills
CompTIA A+, Network+, Microsoft certifications, manufacturing environment experience
Technologies
ServiceNow, CMDB, Microsoft 365, Windows, TCP/IP, DNS, DHCP, VoIP
Responsibilities
troubleshoot moderately complex to advanced desktop, laptop, software, OS, network, and printer issues; install and maintain IT equipment; support conference room and A/V technology; manage incidents and service requests; maintain IT asset records; provide technical guidance to junior staff
Seniority
Mid-level, hands-on IC