IT Support Technician
Core
Provides technical support to end-users for PC, server, hardware, or software applications, including troubleshooting, asset management, and system administration.
Role type
IT Support Technician
Builds
Maintains IT infrastructure and supports end-user operations
Domain
Manufacturing / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
hardware troubleshooting, software troubleshooting, asset inventory management, backup administration, tape rotation, license auditing, ghost image creation, network hardware administration, file services administration, print services administration, terminal server administration, wireless device support, PBX maintenance, end-user training, process documentation, cost reduction analysis, continuous improvement metrics
Preferred skills
none stated
Technologies
MES, SAP RF Scanners, PBX, Blackberry, Terminal Servers
Responsibilities
Monitor asset inventory, verify backups and daily checklists, administer tape rotation, serve as technical escalation point, perform license audits, create and configure ghost images, maintain and troubleshoot site PBX, provide on-call support, identify and purchase hardware, administer network hardware ports, administer file/print/terminal services, document new processes, provide end-user training, troubleshoot end-user problems, maintain inventory of computer parts, drive continuous improvement through trend reporting, establish new measurement systems
Seniority
Entry-level / Early Career
