IT Support Technician
Core
Provides technical support to end-users for PC, server, hardware, or software applications, including troubleshooting, asset management, and system administration.
Role type
IT Support Technician
Builds
Maintains operational IT infrastructure and user productivity tools
Domain
Manufacturing / Enterprise IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
hardware troubleshooting, software troubleshooting, network administration, systems administration, database administration, backup management, asset inventory management, user training, PBX maintenance, wireless device support, license auditing, image creation and configuration
Preferred skills
process improvement, cost reduction, continuous improvement, documentation
Technologies
PC, server, hardware, software applications, tape rotation, ghost images, MES, SAP RF Scanners, PBX, wireless devices (Blackberry), network hardware, file services, Print Services, Terminal Servers
Responsibilities
Interact with supplier/service provider to ensure tasks are completed; Monitor asset inventory; Verify backup and daily checklists; Administer tape rotation; Serve as point of technical escalation; Perform periodic license audits; Create and configure ghost images for site hardware; Create and image MES and SAP RF scanners; Maintain and troubleshoot site PBX; Provide on-call support; Identify and purchase hardware using the CER Process; Administer network hardware (enabling and disabling ports); Administer file services, Print Services, and Terminal Servers; Document new processes; Provide support to wireless devices; Provide end-user training and technical assistance; Assist Administrators in rotational duties for network, systems, business systems, and database administration; Troubleshoot and resolve end-user problems; Simulate or recreate user problems to resolve operating difficulties; Maintain inventory of computer parts and log all repairs/service performed; Drive continuous improvement through trend reporting analysis and metrics management; Identify creative ways to reduce cost by streamlining processes and systems.
Seniority
Individual Contributor