Customer Excellence Representative (German language)
Core
Provide end-to-end support for service, onboarding, billing, and operational queries via phone, email, chat, and meetings.
Role type
Customer Excellence Representative
Builds
Customer satisfaction and operational efficiency for records and information management services
Domain
Records and information management, digital transformation, data centers
Deliverable
client delivery
Required skills
Advanced German, Advanced English, MS Office, CRM platforms, Administrative processes knowledge, Critical thinking, Proactivity, Empathy, Organization, Time management
Preferred skills
Salesforce experience
Technologies
Salesforce, MS Office, IM Connect
Responsibilities
Manage customer inquiries across all communication channels; Facilitate smooth customer onboarding and conduct training sessions; Process service orders and manage billing disputes; Resolve complex complaints and investigate root causes; Analyze customer data to identify trends and implement retention strategies; Maintain accurate records of interactions; Partner with cross-functional teams to streamline processes.
Seniority
Individual Contributor