Customer Success Manager
Core
Build and maintain deep relationships with Irish public sector bodies and government departments to ensure client outcomes, retention, and growth in records and information management.
Role type
Customer Success Manager (Public Sector)
Builds
Records and Information Management (RIM), Digital Business Integration (DBU), and Asset Lifecycle Management (ALM) solutions for public sector and commercial clients.
Domain
Public sector government services / Information management
Deliverable
client delivery
Required skills
Public sector relationship management, Irish public sector procurement processes, contract negotiation, QBR/FBR execution, CRM software proficiency, strategic financial acumen, stakeholder management, compliance with GDPR and EU public procurement regulations
Preferred skills
Experience managing Irish public sector accounts, familiarity with business intelligence tools
Technologies
Salesforce/SFDC
Responsibilities
Build trusting relationships with key decision-makers in Irish government departments; Monitor CSAT and NPS and implement retention strategies; Partner with sales to co-create account plans and identify cross-sell/upsell opportunities; Lead public sector renewal strategies and contribute to RFP responses; Act as internal advocate to resolve complex customer issues; Maintain compliance with Irish/EU public procurement and data protection regulations
Seniority
Mid-Senior, hands-on IC
