Customer Excellence Senior Agent with German
Core
Provide end-to-end customer service and act as the first point of contact for all enquiries across Iron Mountain's records, information management, and digital transformation services.
Role type
Senior Customer Excellence Representative (Contact Center)
Builds
Customer satisfaction and resolution for global clients in information management and data services
Domain
Information Management / Records Management / Digital Transformation
Deliverable
client delivery
Required skills
First-touch resolution, multi-channel communication (phone, email, chat), cross-functional collaboration, platform administration, process improvement
Preferred skills
Critical thinking, investigative and analytical skills, multi-tasking in fast-paced environments
Technologies
Microsoft Office, G Suite, Highradius, Iron Mountain Connect
Responsibilities
Investigate and resolve customer issues across all products, process requests and answer invoice questions, liaise with regional districts and operations, support customers on online platforms, drive self-serve initiatives
Seniority
Senior, hands-on IC