VP of Global Operations & Client Onboarding
Core
Executive operational leader bridging high-touch technical client onboarding with high-volume contact center operations to drive efficiencies and accelerate Time-to-Value.
Role type
VP of Global Operations & Client Onboarding
Builds
Global operational vision execution for client onboarding and contact center services
Domain
Technology services / Customer support operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Front-line leadership, SLA monitoring, real-time queue management, quality assurance, process adherence, cross-shift coordination, AI/automation implementation
Preferred skills
Technical troubleshooting, team coaching, conflict resolution
Technologies
Salesforce, telephony software, data management systems
Responsibilities
Support end-to-end operational delivery, monitor team performance and queue metrics, lead daily huddles and assign work tickets, conduct quality checks and coaching, ensure adherence to security and data governance standards, coordinate with US team leads for escalations
Seniority
Executive (VP level)
