Senior End User Support Technician
Core
Deliver high-touch tier 2 & 3 technical support, diagnose complex system issues, and mentor junior technicians for end-user computing devices and infrastructure.
Role type
Senior End User Support Technician (Tier 3)
Builds
Corporate IT infrastructure, executive workspaces, and AV/conference room technologies
Domain
IT Support / End User Computing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Advanced hardware diagnostics, Mobile Device Management (MDM), IT asset lifecycle management, complex system troubleshooting, root-cause analysis, technical documentation creation
Preferred skills
Cross-functional collaboration, training material development, operational decision influence, proactive bottleneck identification, global technical incident resolution
Technologies
Windows 11, macOS, Google Workspace, Microsoft 365, Jamf, Ivanti Go
Responsibilities
Oversee deployment and maintenance of laptops, mobile devices, and core IT infrastructure; Deliver advanced Level 3 support for end-user devices and AV technologies; Lead installation and provisioning of complex technical equipment; Champion creation of troubleshooting documentation and runbooks; Analyze regional technical trends for global team improvement
Seniority
Senior, hands-on IC with mentorship duties
