Operations Specialist
Core
Setup, maintenance, and support of business customer subscriptions to Equifax Business across Australia and New Zealand.
Role type
Operations Specialist (Customer Service)
Builds
Equifax Business subscription access and account management
Domain
Financial services / Credit reporting
Deliverable
client delivery
Required skills
Subscription setup, due diligence, system data entry, account management, compliance with Privacy Act
Preferred skills
Risk analysis, banking/financial services experience, Pegasus and Baycorp1 systems knowledge
Technologies
Salesforce, ServiceNow, IQ Connect, IDM, Pegasus, Baycorp1
Responsibilities
Monitor Business Support Dashboard for new subscription requests, conduct due diligence on applying organizations, resolve user movement and account issues, create new branches for subscribers, manage ServiceNow requests, input data into Salesforce and Pegasus
Seniority
Mid-level, hands-on IC