HR Partnership and Delivery Operations Support Analyst, Officer
Core
Entry-level operations support analyst providing day-to-day operational services, record maintenance, and client liaison duties within Citi's HR and Operations Core teams.
Role type
Entry-level Operations Support Analyst
Builds
Operational support services, client reports, regulatory deliverables, and project documentation
Domain
Financial Services / Human Resources Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Business analysis, documentation, record management, SQL queries, project planning, risk assessment, compliance adherence
Preferred skills
Client reporting knowledge, Microsoft Office proficiency, training facilitation
Technologies
Microsoft Office, SQL
Responsibilities
Perform business analysis and documentation of client reports and advices; Provide regular status updates and create presentations for steering committees; Work with Legal & Compliance teams for regulatory sign-off; Serve as liaison between business stakeholders and technology; Create and facilitate training sessions and write User Acceptance Test scripts; Create and manage project plans; Fulfill client necessities while ensuring exceptional client experience; Assess risk and drive compliance with laws and regulations.
Seniority
Entry-level, hands-on IC