Customer Service Representative
Core
Interact with customers to provide information, support, and problem resolution regarding inquiries and order status, serving as the main point of contact for delivery and order status.
Role type
Customer Service Representative (Supply Chain & Logistics)
Builds
Customer order fulfillment and delivery schedules
Domain
Manufacturing supply chain and logistics
Deliverable
product features
Required skills
Order management, supply chain coordination, root cause analysis, inventory management, claim resolution, manual order entry, stakeholder communication
Preferred skills
Microsoft Office proficiency, proactive communication, cross-functional collaboration
Responsibilities
Provide guidance on stock quantities and production/delivery timelines; review daily customer demand and validate deviations; notify customers of delivery risks; present customer account feedback in internal meetings; resolve customer concerns and claims; manage consignment inventory levels; execute manual order entry; communicate inventory opportunities; identify pull-in opportunities; investigate root causes of short-payments; approve/reject chargebacks.
Seniority
Individual Contributor