Customer Service Representative
Core
Interact with external customers to provide information, support, and resolve inquiries and order status issues within the Aerospace Business Unit.
Role type
Customer Service Specialist (Order Management & Support)
Builds
Customer satisfaction and order fulfillment processes for aerospace clients
Domain
Aerospace manufacturing and supply chain
Deliverable
client delivery
Required skills
Order management, problem-solving, account setup, invoice/payment issue resolution, demand monitoring, production option discussion, customer scorecard publishing, quality issue liaison
Preferred skills
Experience in fast-moving global companies, team collaboration, business acumen
Technologies
Microsoft Office (Outlook, Word, PowerPoint, Excel), Sensata tools/processes
Responsibilities
Provide timely and accurate information regarding order status and inquiries; Monitor demand drop-ins and drop-outs daily; Work with Make Sites and Warehouses to resolve issues before impacting customers; Publish monthly customer scorecards; Act as initial contact for quality-related issues; Register new customer accounts and initiate credit references; Assist with invoice and overdue payment issues
Seniority
Individual Contributor, operational level
