Technical Account Manager
Core
Technical Account Manager partnering with Sales and Customer Success to drive technical evaluations, Proof of Value (POV) environments, and deployment support for enterprise customers.
Role type
Mid-level Technical Account Manager (Sales/Solutions Engineer adjacent)
Builds
Customer POV environments, deployment configurations, and reusable technical documentation/playbooks
Domain
Cybersecurity / SaaS / Enterprise IT
Required skills
Troubleshooting live issues, configuring identity management (SSO/SAML, Okta, Entra ID), email infrastructure setup, translating complex tech to plain English, collaborating across Sales/Product/Engineering
Preferred skills
SaaS experience, cybersecurity background
Technologies
Okta, Entra ID, SSO, SAML, email infrastructure
Responsibilities
Troubleshoot live issues and lead technical workshops, Design and configure customer POV environments, Navigate deployment requirements (identity, SSO, email, allowlisting), Partner with Sales and Customer Success to ensure customer value, Turn recurring customer challenges into reusable documentation and playbooks