Senior Incident / Problem Management Analyst (f/m/d)@ A1 Competence Delivery Center
Core
Manage end-to-end incident lifecycle, lead major incidents, and drive problem management to ensure service restoration and continuous improvement.
Role type
Senior Incident and Problem Management Analyst
Builds
IT service stability and operational continuity for A1's telecommunications operations
Domain
Telecommunications / IT Operations
Required skills
Incident lifecycle management, Major incident leadership, Problem management, Root cause analysis, ITSM tool proficiency, Cross-functional coordination
Preferred skills
24/7 IT support experience, ITIL Foundation certification
Technologies
ServiceNow, Jira Service Management
Responsibilities
Manage incident identification, logging, resolution, and closure; Lead and coordinate major incidents (P1/P2); Identify recurring incidents and initiate problem management activities; Prepare incident reports and coordinate post-incident actions.
Seniority
Senior, hands-on IC
