IT Help Desk Engineer
Core
Provide remote IT support and solve complex technical issues for small and mid-sized organizations, including nonprofits, across a wide range of systems and platforms.
Role type
IT Help Desk Engineer
Builds
Reliable technology performance and cybersecurity protection for clients
Domain
Managed IT Services / Cybersecurity
Deliverable
client delivery
Required skills
IT help desk experience, customer service aptitude, self-scheduling, organization, analytical skills, verbal and written communication, adaptability to new technologies, calmness in emergency situations
Preferred skills
CompTIA A+, Network, or Security certifications, Microsoft Associate/Expert, VMware, Apple, or Citrix certifications, bachelor's degree in a related field, networking skills
Technologies
Citrix, Network Security, VMware
Responsibilities
Provide remote IT support across various systems and platforms, solve complex technical issues with a service-first approach, work closely with teammates to deliver excellent client experiences, continuously learn new technologies, perform onsite installations, configurations, and troubleshooting when needed
Seniority
Mid-level, hands-on IC