Cyber Expert Support Engineer - AMER
Core
Last line of support for complex cyber protection incidents, troubleshooting software, networking, and hardware environments for corporate customers and partners.
Role type
Senior IC technical support engineer (cyber security)
Builds
Customer resolution for Acronis Cyber Protect platform
Domain
Cyber security / IT infrastructure
Deliverable
client delivery
Required skills
Windows Server troubleshooting, Linux/UNIX CLI power user, security threat analysis, network traffic analysis, virtualization management, database management
Preferred skills
RedHat/Linux Foundation certifications, Cyber security certifications (CompTIA Security+), Cisco/Juniper certifications
Technologies
Acronis Cyber Protect, Windows Server, Linux/UNIX, VMware ESXi, Microsoft Hyper-V, KVM, Virtuozzo, MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, Wireshark, tcpdump, iperf
Responsibilities
Troubleshoot and resolve complex technical incidents across software, networking, and hardware; interact with Engineering and Business departments to resolve issues; develop documentation and technical articles; mentor junior team members
Seniority
Senior, hands-on IC