Officer, CPR Oversight and QA ( UAE National )
Core
Conduct structured reviews and quality assurance across customer engagement to ensure compliance with UAE Consumer Protection Regulations and internal governance.
Role type
Compliance and Quality Assurance Officer
Builds
Audit-ready evidence repositories, QA scorecards, complaint reports, and regulatory compliance frameworks (via careerplan.io/jobs/14-007-31-376-officer-cpr-oversight-and-qa-uae-national)
Domain
Banking / Financial Services / Regulatory Compliance
Deliverable
dashboards & analysis
Required skills
Regulatory monitoring, file review, root-cause analysis, exception reporting, action tracking, governance reporting, stakeholder coordination
Preferred skills
Professional certification in QA/compliance/risk, experience with complaint management systems, proficiency in Excel/PowerPoint
Technologies
Microsoft Excel, PowerPoint, Word, CRM systems, risk systems
Responsibilities
Maintain CPR obligations register and control matrix; Execute risk-based QA reviews of complaint files and customer correspondence; Validate accuracy of complaints dashboards and regulatory reports; Coordinate evidence for audits and compliance inspections; Analyze QA results to identify training needs and process improvements.
Seniority
Junior to Mid-level, hands-on IC