Product Support Engineer
Core
Technical owner for existing clients' issues, configuration changes, and customizations, ensuring fast, high-quality resolution for healthcare organizations.
Role type
Senior IC Product Support Engineer
Builds
Client-specific configurations, workflow changes, and bug fixes in TypeScript/Node.js and React codebase
Domain
Healthcare SaaS / AI-powered care team platform
Deliverable
production ML models
Required skills
TypeScript, Node.js, React, SQL, debugging, cloud infrastructure, RESTful/RPC APIs, ticketing systems
Preferred skills
Python, healthcare experience, HIPAA/PHI handling, LLM-based products
Responsibilities
Triage, debug, and resolve technical issues across frontend, backend, integrations, and data flows; Implement client-specific configurations and bug fixes; Investigate problems using logs, monitoring, and database queries; Act as technical point of contact for client issues; Spot patterns in client requests and build internal tools/automations; Create and maintain runbooks and troubleshooting guides; Handle client and patient data in line with HIPAA
Seniority
Senior, hands-on IC