Technical Support Engineer
Core
First-line technical support for a digital health SaaS platform that uses AI to transform patient data into clinical insights for physicians.
Role type
Senior IC Technical Support Engineer
Builds
Customer satisfaction and product reliability for AI-driven clinical decision support tools
Domain
Digital Health / SaaS / AI
Deliverable
client delivery
Required skills
SQL, data analysis, web application debugging, project management, problem-solving, troubleshooting
Preferred skills
US healthcare industry knowledge, JavaScript, Python, Node.js, data pipeline troubleshooting, ETL processes
Responsibilities
Resolve daily customer issues within SLA, maintain high customer satisfaction, contribute to support methodologies and knowledge base, collaborate with R&D and Medical teams on escalations
Seniority
Mid-Senior, hands-on IC (via careerplan.io/jobs/E6-00C-3F-565-technical-support-engineer)