Technical Support Engineer
Hybrid
Core
Provide technical support to B2B enterprise customers using Kaltura's IPTV solution and video software (SaaS) platform.
Role type
Senior IC technical support engineer (video streaming/SaaS)
Builds
Resolves technical issues and answers how-to questions for top accounts, escalating complex cases to Tier 4 Integration and R&D teams.
Domain
Video streaming, SaaS, B2B enterprise software
Deliverable
client delivery
Required skills
Technical troubleshooting, problem-solving, API usage, SQL, ticketing systems, Jira, Salesforce
Preferred skills
Video streaming technologies (ABR, HSS, HLS, DASH, MPEG2-TS, CDNs), AWS Cloud solutions, scripting, networking, security
