Live Support Engineer
Core
Monitor production and pre-production environments for crashes, errors, and performance; respond to live incidents and build AI-powered monitoring tools.
Role type
Senior SRE / Live Support Engineer
Builds
AI-powered monitoring agents, alert analysis tools, automated operational workflows, and dashboards
Domain
Gaming / Cloud Infrastructure / Observability
Deliverable
production ML models | infrastructure
Required skills
Kubernetes, cloud platforms, microservices, Go, Python, API integration, automation scripting, Prometheus, ELK, Grafana, Sentry, Splunk, VictoriaLogs, VictoriaMetrics, Firebase, LLMs, AI agents, RAG, MCP
Preferred skills
Experience with esports events, shift rotations, on-call coverage
Technologies
Kubernetes, Go, Python, Prometheus, ELK, Grafana, Sentry, Splunk, VictoriaLogs, VictoriaMetrics, Firebase
Responsibilities
Monitor production environments for crashes, ANRs, and performance metrics; correlate metrics, logs, and error events using observability tools; respond to live incidents using runbooks and perform mitigations; build AI-powered monitoring and operations tools; integrate data sources into automated workflows; develop documentation and post-incident records.
Seniority
Senior, hands-on IC
