Services Operations Center - Tel Aviv
Core
Monitor and maintain the health, performance, and availability of deployed VAST Data clusters in real-time, resolving incidents and escalating complex issues.
Role type
SOC Operator (Infrastructure Operations)
Builds
Enterprise and AI infrastructure clusters (data center, edge, cloud) (via careerplan.io/jobs/43-001-85-443-services-operations-center-tel-aviv)
Domain
Data Infrastructure / Storage Systems
Deliverable
infrastructure
Required skills
Incident management, real-time monitoring, troubleshooting, networking protocols (TCP/IP, SNMP, DHCP, DNS), documentation, shift work
Preferred skills
SOC Operator experience, IT degree or certification, understanding of storage technologies
Technologies
VAST Data clusters, internal monitoring tools, incident tracking systems, Slack
Responsibilities
Monitor clusters using internal tools to detect and troubleshoot issues; Respond to alerts and incidents following SOPs; Perform initial investigation and diagnosis; Document incidents and resolutions; Collaborate with Support, R&D, and Account teams; Conduct routine checks and audits; Participate in 24/7 shift-based schedules
Seniority
Individual Contributor (IC), operational level
