Stonehaven - Director of Program Operations
Core
Own the repeatable program onboarding/offboarding playbook and governance cadence for a portfolio of concurrent insurance programs, supervising Program Operations Managers.
Role type
Senior IC Director of Program Operations
Builds
Repeatable multi-workstream onboarding processes (capacity, licensing, data feeds, collateral, claims/TPA setup) for insurance fronting programs
Domain
Insurance / Program Fronting / MGA Oversight
Required skills
Program management, Team supervision, Multi-workstream process design, Portfolio management, Cross-functional escalation, Audit coordination
Preferred skills
PMP certification, Fronting-carrier operations leadership, Bordereau data flows knowledge (via careerplan.io/jobs/D9-006-71-374-stonehaven-director-of-program-operations-at-ledgebrook)
Technologies
None stated
Responsibilities
Own and improve the program onboarding/offboarding playbook; Supervise and develop Program Operations Managers; Set governance cadence for live programs; Escalate cross-functional blockers; Report portfolio-level program-operations health
Seniority
Senior, hands-on IC