Product Operations | Customer Setup
Core
Build and scale operating systems to reduce customer friction in the setup-to-spend journey, turning customer signals into prioritized fixes and proactive communication.
Role type
Product Operations Manager (Onboarding & Setup)
Builds
Scalable operating cadences, release management processes, and product improvements for the onboarding experience.
Domain
B2B SaaS / Fintech / Corporate Spend Management
Deliverable
product features
Required skills
Product operations, program management, data analysis for root cause diagnosis, cross-functional partnership, requirement translation, process improvement, AI tool usage
Preferred skills
Experience with identity management, SCIM provisioning, multi-entity setup, AI-driven workflow automation
Technologies
AI tools, SCIM, HRIS integrations
Responsibilities
Provide holistic support for the onboarding experience across program management, testing, and launch readiness; Partner with Product, Engineering, and CX to translate feedback into shipped improvements; Identify cross-functional setup issues from login to first spend; Build scalable operating cadences for cross-team alignment; Use AI to automate analysis and ship workflow improvements.
Seniority
Mid-level, hands-on IC