Product Success Engineer (w/m/d)
Core
Ensuring customer success and sustainable growth on a mobility platform for public transport and autonomous shuttles by solving technical problems and driving product adoption.
Role type
Senior Product Success Engineer (B2B SaaS)
Builds
A mobility platform for public transport and autonomous shuttles
Domain
Mobility / Public Transport / SaaS
Deliverable
production ML models
Required skills
Technical troubleshooting, system architecture understanding, data analysis, API integration, AI tool application, product discovery, stakeholder management, business acumen
Preferred skills
Public transport domain knowledge, SQL/Python scripting, structured product discovery
Technologies
APIs, Logs, Analysis tools, AI tools, Python
Responsibilities
Analyze and resolve complex technical customer problems independently, evaluate product and operational data to identify optimization potentials, act as a technical partner to customers and internal teams, drive product adoption and upselling opportunities, collaborate with Product and Engineering to improve the platform based on customer feedback
Seniority
Senior, hands-on IC
