Technical Customer Success Manager (w/m/d)
Core
Technical Customer Success Engineer ensuring sustainable customer success on a mobility platform for public transport and autonomous shuttles.
Role type
Senior IC Technical Customer Success Engineer (SaaS/B2B)
Builds
ioki's mobility platform for public transport and autonomous shuttles
Domain
Mobility / Public Transport / SaaS
Deliverable
production ML models
Required skills
Technical troubleshooting, System architecture understanding, Data analysis, API/Integration management, AI tool application, Product discovery, Stakeholder management, Business acumen, SQL/Scripting, German/English fluency
Preferred skills
Public transport/mobility domain experience, Complex operational software experience, Product Discovery methodology
Technologies
APIs, Logs, Analysis tools, Python, SQL
Responsibilities
Analyze and resolve complex technical customer problems independently, Evaluate product and operational data to identify optimization potentials, Act as a technical sparring partner for customer engineers and decision-makers, Collaborate with Product and Engineering to drive platform improvements, Guide customers through platform onboarding and configuration, Identify upselling opportunities to drive revenue growth
