IT Helpdesk Tier 2 - New Jersey
Core
Provide Level 2 IT support and resolve client issues across Windows, macOS, and mobile devices in a Managed Service Provider environment.
Role type
Senior IC IT Helpdesk Tier 2 Engineer
Builds
IT solutions for diverse business clients
Domain
Managed Service Provider (MSP) / Enterprise IT
Required skills
Office 365 Administration, Exchange Online, Teams, SharePoint, Network Configuration, Routing, Switching, Firewall Setup, TCP/IP, VPNs, Email Security Protocols, Azure Active Directory, Virtual Machines, Windows Troubleshooting, macOS Troubleshooting, Microsoft Intune, Windows Autopilot, Active Directory, GPOs, DNS, DHCP, VLANs, SonicWall, Meraki, Unifi, Patch Management, Driver Updates, ITSM Tools
Preferred skills
CompTIA A+, Network+, Security+, CCNA, Microsoft Certified credentials (MS-100, MS-101)
Technologies
Active Directory, Android, Azure, Cloud, Firewall, Hardware, ITSM, macOS, Microsoft 365, Microsoft Intune, Mobile, Network, Office 365, Security, SharePoint, TCP/IP, Windows, iOS
Responsibilities
Provide Level 2 IT support and effectively resolve client issues across Windows, macOS, and mobile devices. Manage and configure Microsoft 365 applications, including Exchange Online, SharePoint, Teams, and Security & Compliance Centers. Configure and troubleshoot network protocols such as DNS, DHCP, VLANs, VPNs, and firewall rules. Leverage Microsoft Intune for device management and Windows Autopilot for device setup. Assist with Azure Active Directory tasks, Virtual Machines, Azure Networking, and managing cloud resources. Set up email security settings like SPF, DKIM, DMARC. Provide support for troubleshooting PCs, laptops, printers, and peripheral devices. Document service tickets accurately and track solutions. Participate in IT projects, including hardware installations, network configurations, software migrations, and cloud service deployments. Offer guidance and training to clients about best practices and IT security protocols.
Seniority
Mid-level, hands-on IC
