DE033332-Business Advisory Assoc Director
Core
Associate Director in Business Advisory responsible for service delivery, client relationship management, and managing service delivery teams.
Role type
Senior IC business advisory associate director (service delivery)
Builds
Managed services division performance and client service delivery
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Service Delivery management, Client account management, Team leadership, Financial management, Process improvement, Resource management, Stakeholder communication
Preferred skills
Hardware and software best practices knowledge, Project management
Technologies
Managed Services platforms
Responsibilities
Building personal relationships with key client staff, Achieving SLAs and customer satisfaction, Collaborating on client account growth, Managing service delivery teams and resources, Driving service improvement activities, Removing obstacles to customer satisfaction, Communicating across organizational boundaries, Managing team finance and resources
Seniority
Senior, hands-on IC with supervisory responsibilities