DE033332-Business Advisory Assoc Director
Core
Managing service delivery operations and client relationships to ensure SLA achievement, customer satisfaction, and financial performance for managed services divisions.
Role type
Senior IC business advisory director (service delivery)
Builds
Managed services division performance and client service delivery outcomes
Domain
IT Operations / Managed Services
Deliverable
client delivery
Required skills
Service Delivery management, Client account management, Team leadership, Financial management, Process improvement, Resource management, Stakeholder communication, Project management, Quality assurance, Change management
Preferred skills
Hardware and software best practices knowledge, Cross-functional collaboration
Technologies
Managed Services platforms, Service delivery tools
Responsibilities
Building personal relationships with key client staff, Collaborating with senior management on account growth, Managing service improvement activities, Removing obstacles to customer satisfaction, Managing team finance and resources, Ensuring process compliance and continuous improvement
Seniority
Senior, hands-on IC with supervisory responsibilities