Healthcare Virtual Assistant – Direct Primary Care & Member Engagement (Remote or Onsite in Davao)
Core
Front-office and back-office healthcare administrative support for a US-based Direct Primary Care practice, focusing on member engagement, appointment scheduling, and patient inquiries.
Role type
Healthcare Virtual Assistant (Administrative)
Builds
Member engagement, appointment scheduling, and patient care coordination for a DPC practice (via careerplan.io/jobs/C9-006-6E-272-healthcare-virtual-assistant-direct-primary-care-member-engagement-remote-or-onsite-in-dav)
Domain
Healthcare / Direct Primary Care
Deliverable
product features
Required skills
Patient communication, appointment scheduling, lead management, referral coordination, EMR management, HIPAA compliance, data entry, follow-up management
Preferred skills
US-based healthcare practice support, paid social media lead management, claims follow-up, workflow improvement identification
Technologies
EMR, patient portals, online chat systems
Responsibilities
Handle patient/member calls, messages, and inquiries; Manage appointment scheduling and telehealth coordination; Support member intake and registration; Follow up with leads from social media campaigns; Maintain accurate patient and member records; Coordinate referrals and insurance verification; Assist with medical records and prescription refills; Prepare provider schedules and administrative reports; Support claims follow-up and patient satisfaction outreach.
Seniority
Junior, hands-on IC