Help Desk Technician
Core
Provide technical support for hardware, software, and network issues to end users via phone, email, and in-person interactions.
Role type
Help Desk Technician
Builds
IT support services for employees
Domain
IT Support / Desktop Support
Required skills
hardware troubleshooting, software troubleshooting, network diagnostics, Windows OS support, Active Directory management, account management, inventory management
Preferred skills
MCP certification, Associate degree, valid driver's license
Technologies
Active Directory, Windows, MCP
Responsibilities
Respond to user inquiries by phone or email, diagnose issues, and provide solutions; Troubleshoot hardware such as desktops, laptops, and printers, as well as operating systems and applications; Manage accounts, including password resets and access permissions; Escalate complex issues to higher-level IT support when needed; Provide users with basic training and guidance on software and systems; Maintain and update IT inventory records