CSM
Core
Drive customer adoption and value for Checkmarx One, a cloud-native application security platform, by managing technical relationships and ensuring usage of security tools.
Role type
Senior Customer Success Manager (Technical Account Management)
Builds
Customer adoption of cloud security platform features and usage metrics
Domain
Cybersecurity / Application Security / Cloud Security
Required skills
Technical Account Management, cloud platform proficiency (AWS/Azure/GCP), application security tools (SAST/DAST/SCA), DevSecOps, data analysis, data visualization, API integrations, stakeholder management
Preferred skills
Scripting (Python/Bash/PowerShell), security compliance frameworks (OWASP/NIST/ISO)
Technologies
Checkmarx One, AWS, Azure, GCP, Jenkins, GitHub Actions, GitLab CI, Power BI, Tableau
Responsibilities
Provide expert deployment and operational guidance, act as primary technical liaison, guide customers through onboarding, monitor adoption and address hurdles, design and execute Mutual Activity Plans, conduct training sessions, quantify and report impact, identify expansion opportunities, provide feedback on customer health signals
Seniority
Senior, hands-on IC