ServiceNow Platform Director
Core
Define and own enterprise ServiceNow technical strategy, lead distributed engineering teams, and integrate AI/automation into platform operations for a global financial services firm.
Role type
Senior IC ServiceNow Platform Director (Strategy & Leadership)
Builds
Enterprise Service Management (ITSM, ITOM, HRSD) platform with AI-driven automation, intelligent routing, and ML-enabled insights.
Domain
Financial Services / Enterprise IT Operations / AI Engineering
Deliverable
production ML models | product features | infrastructure
Required skills
ServiceNow architecture, JavaScript scripting, GlideRecord, REST/SOAP integrations, workflow design, CMDB/CSDM, platform security, AI/automation (Now Assist, agentic workflows), team leadership, enterprise ITIL governance, observability/DevOps integration, financial acumen, regulatory compliance (DORA, SOX).
Preferred skills
ServiceNow transformation/migration experience, Agile delivery frameworks, Python/Core Java for integrations, DevOps tooling (Git, Maven, Jenkins), third-party vendor management.
Technologies
ServiceNow, Azure, Splunk, Grafana, PagerDuty, Snowflake, JIRA, Git, Maven, Jenkins, Python, Java, REST, SOAP
Responsibilities
Define multi-year platform roadmap and architectural direction; lead and grow distributed engineering teams; integrate AI and intelligent automation; enforce platform governance and regulatory compliance; drive cost optimization and ROI; oversee integrations with enterprise systems; champion platform modernization; represent platform in firm-wide forums; ensure operational health and capacity planning; drive talent strategy.
Seniority
Senior, hands-on IC with strategic leadership
