Customer Service Representative (On-Site | Barranquilla)
Core
Provide professional customer support via phone, email, and chat to assist with orders, appointments, account access, and general inquiries.
Role type
Customer Service Representative
Builds
Customer support interactions across multiple channels
Domain
Customer service / Contact center
Deliverable
client delivery
Required skills
Verbal and written English communication, problem-solving, multitasking, attention to detail, system navigation
Preferred skills
2+ years of customer service or contact center experience
Technologies
Multiple customer support systems and digital tools
Responsibilities
Answer customer inquiries via phone, email, and chat; Assist with order, product, and service questions; Support appointment scheduling; Help customers manage accounts; Resolve customer concerns; Document interactions; Escalate complex issues
Seniority
Individual Contributor (via careerplan.io/jobs/BA-006-D4-C67-2A-601-customer-service-representative-on-site-barranquilla)