Marketplace Support Specialist
Core
Support healthcare professionals and organizations on a fast-paced online platform via email and chat, handling account access, credential verification, scheduling, and background check inquiries.
Role type
Marketplace Support Specialist (Customer Support)
Builds
Online platform for healthcare professionals and organizations
Domain
Healthcare / SaaS
Deliverable
client delivery
Required skills
Customer service experience, written and verbal English communication, attention to detail, troubleshooting, problem-solving, ticketing systems proficiency, CRM platforms proficiency (via careerplan.io/jobs/BA-006-8A-C67-2A-600-marketplace-support-specialist)
Preferred skills
Email and chat support experience, background check processes familiarity
Responsibilities
Responding to customer inquiries via email and chat, assisting users with account access and login issues, performing password resets and account recovery support, helping users navigate platform features and processes, supporting background check and credential-related inquiries, investigating customer concerns and identifying appropriate solutions, escalating complex issues to the appropriate internal teams, maintaining accurate records and case documentation
Seniority
Individual Contributor, Entry to Mid-level