Marketplace Support Specialist
Core
Support users on a healthcare professional platform via email and chat with account access, credential verification, scheduling, and background check inquiries.
Role type
Marketplace Support Specialist (Customer Support) (via careerplan.io/jobs/BA-006-8A-C67-1A-60E-marketplace-support-specialist)
Builds
User account access and platform navigation for healthcare professionals and organizations
Domain
Healthcare technology / Customer Support
Deliverable
client delivery
Required skills
Email and chat support, account access troubleshooting, credential verification, background check inquiries, ticketing systems, CRM platforms, problem-solving, attention to detail
Preferred skills
Experience with support tools, email/chat support experience
Responsibilities
Responding to customer inquiries via email and chat, assisting with account access and login issues, performing password resets, helping users navigate platform features, supporting background check and credential inquiries, investigating customer concerns, escalating complex issues, maintaining case documentation
Seniority
Individual Contributor, entry to mid-level