Customer Service Representative | Dagupan, Pangasinan
Core
On-site customer service professional supporting international clients in a fast-paced BPO environment.
Role type
Customer Service Representative
Builds
Customer support services for international clients (via careerplan.io/jobs/BA-006-65-07E-2A-602-customer-service-representative-dagupan-pangasinan)
Domain
Business Process Outsourcing (BPO)
Deliverable
client delivery
Required skills
Strong spoken and written English, previous BPO/call center experience, problem-solving, multitasking, attention to detail
Preferred skills
Customer-focused mindset, ability to work in fast-paced environments
Responsibilities
Handle inbound/outbound calls, live chat, and email support; manage customer escalations and retention; perform billing and administrative support tasks
Seniority
Entry-level to Mid-level, on-site IC