Bilingual Spanish/English Customer Care Specialist
Core
Provide world-class customer experience and resolve inquiries for premium fashion clients via voice, chat, and email channels.
Role type
Bilingual Customer Care Specialist (Fashion)
Builds
Customer support interactions for fashion brands
Domain
Fashion retail / Customer Experience
Deliverable
client delivery
Required skills
Bilingual Spanish/English (C1/C2), technical customer assistance, problem-solving, critical thinking, empathy, clear verbal and written communication, system navigation
Preferred skills
Experience with fashion functions, ability to work in shifts including weekends and holidays
Technologies
Microsoft Office, internet-based support systems, PC applications
Responsibilities
Track and follow cases to ensure timely closure, maintain high customer satisfaction, escalate unresolved cases to 2nd level support, process customer and payment details, navigate documentation to provide service, troubleshoot customer issues
Seniority
Entry to Mid-level, individual contributor