Service Agent (m/w/d)
Core
First point of contact for customers handling inquiries, order processing, and support for online shopping across Dining & Lifestyle and Bath & Wellness segments.
Role type
Customer Service Agent (E-commerce)
Builds
Customer support and order fulfillment for Villeroy & Boch Group's online retail channels
Domain
Ceramics and lifestyle retail / E-commerce
Deliverable
client delivery
Required skills
Customer service experience, order processing, data management, problem-solving, multilingual communication
Preferred skills
SAP, Salesforce, additional European languages (French, Italian, Polish, Dutch)
Responsibilities
Answering customer inquiries via phone, email, or chat; providing product and logistics information; resolving complaints and order issues; updating customer data and assisting with login problems
Seniority
Individual Contributor, entry to mid-level