Service Agent (m/w/d)
Core
First point of contact for customers handling inquiries, order processing, and support across phone, email, and chat channels for an online retail e-commerce business.
Role type
Customer Service Agent (E-commerce)
Builds
Customer support and order fulfillment processes for Villeroy & Boch Group's Dining & Lifestyle and Bath & Wellness segments.
Domain
Ceramics and lifestyle retail / E-commerce
Deliverable
client delivery
Required skills
Customer service experience, online retail/e-commerce background, clear verbal and written communication, problem-solving, patience, data entry/order processing
Preferred skills
SAP, Salesforce, multilingual communication (German + at least one European language + English)
Responsibilities
Answering customer inquiries via phone, email, or chat; providing product and delivery information; resolving complaints and order issues; updating customer data; assisting with login issues
Seniority
Individual Contributor, entry to mid-level