Atención al cliente
Core
Supporting customers by resolving inquiries, claims, and incidents across email, phone, and chat channels to ensure a positive experience.
Role type
Customer Service Representative
Builds
Customer satisfaction and brand reputation
Domain
E-commerce / Retail
Deliverable
client delivery
Required skills
Customer service experience, verbal and written communication, CRM tools proficiency, organization, problem-solving
Preferred skills
E-commerce or retail experience, Zendesk/Gorgias/Salesforce/HubSpot knowledge, multilingual abilities (German or others)
Responsibilities
Manage customer inquiries, complaints, and incidents; Process returns and order tracking; Resolve product and order status questions; Manage product reviews; Collaborate on process improvements; Use CRM tools to log interactions
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