Support Team Lead
Core
Lead and grow a high-performing customer-facing support team, ensuring performance targets and fostering a culture of excellence.
Role type
Senior Support Team Lead
Builds
Customer support operations and team performance
Domain
Food delivery / Customer Support
Deliverable
dashboards & analysis
Required skills
Team leadership, Hiring, Mentoring, Performance management, Data analysis, Cross-functional collaboration
Preferred skills
Analytical mindset, Passion for mentoring, Multitasking, Proactive attitude
Technologies
None stated
Responsibilities
Recruit, mentor, and manage a customer-facing support team; Provide regular feedback and hold performance reviews to ensure KPI achievement; Lead by example in customer interactions and set ambitious service targets; Run team engagement initiatives such as feedback sessions and workshops; Analyze data and translate insights into clear actions for improvement; Collaborate cross-functionally to ensure consistent tone and service across stakeholders.