Seasonal Customer Care Representative
Core
Support customers across phone, email, webchat, and social channels by resolving inquiries related to orders, billing, product information, and returns.
Role type
Seasonal Customer Care Representative (via careerplan.io/jobs/BA-006-52-B62-99-603-seasonal-customer-care-representative-at-resolvglobal)
Builds
Customer support interactions and order resolution
Domain
Customer Service / E-commerce
Deliverable
client delivery
Required skills
Verbal and written English communication, Order management, Billing support, Returns processing, System data entry, Issue escalation, Record keeping, Multitasking, Computer proficiency
Preferred skills
Customer service or call center experience, Typing speed 30+ WPM, Weekend availability
Technologies
Internal order and billing systems
Responsibilities
Provide customer service via phone, email, chat, and social channels; Assist with order, billing, and product inquiries; Enter customer and order data into internal systems; Resolve concerns and escalate issues; Maintain interaction records; Identify opportunities to improve satisfaction and support sales; Collaborate with team members.
Seniority
Seasonal, entry-level to junior