Senior Manager, Field Process
Core
Lead a team of Field Process Engineers to ensure world-class service delivery, drive customer satisfaction, and support ASM's aftermarket sales strategy for Samsung in Korea.
Role type
Senior Manager, Field Process
Builds
Semiconductor manufacturing process solutions and customer service delivery
Domain
Semiconductor equipment and manufacturing
Deliverable
client delivery
Required skills
Team leadership, complex problem solving, strategic planning, data analysis, process development, hardware development, device integration, troubleshooting, customer relationship management, technical presentation
Preferred skills
Korean business culture navigation, market share expansion strategy
Technologies
Semiconductor manufacturing processes, simulation software, MS Office
Responsibilities
Develop and implement advanced process solutions, act as technical lead for complex projects, resolve process/system escalations and quality investigations, analyze complex data to determine actions, compile and maintain application scorecards, perform process and hardware development, understand customer integration strategies, identify business opportunities, work with senior engineers and customers on technology roadmaps, drive strategy alignment meetings, partner with customers on process requirements, generate technical reports and presentations, provide mentorship to junior engineers
Seniority
Senior, hands-on IC with people management
