Tech & IT Support Coordinator
Core
Own the day-to-day technology experience for a 25-person Sydney team, ensuring hardware, software, and AV setups run without technical hitches during daily work and events.
Role type
IT Support Coordinator
Builds
Laptops, user accounts, AV setups, and recording sessions for a luxury wedding platform team
Domain
IT Support / SaaS Administration / Events Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows environment configuration, Lenovo hardware setup, SaaS user management, VoIP phone system administration, AV setup and troubleshooting, asset register management
Preferred skills
Media/events company support experience, Riverside.fm platform familiarity, mixed fleet device management, SaaS billing and licence management, Event AV experience
Responsibilities
Set up and configure Lenovo laptops for new starters, manage user accounts and access across the software stack, maintain and troubleshoot Sydney office AV setup, support Riverside.fm recording sessions, provide first-line support for day-to-day tech issues, manage the Aircall phone system, maintain an asset register of all laptops and peripherals, coordinate with SaaS vendors for escalations, be available for team events and activations requiring tech support
Seniority
Mid-level, hands-on IC
