Desktop Support Mac OS
Core
Provide technical support, troubleshooting, and maintenance for MacBook devices and macOS systems within an organization.
Role type
Desktop Support Engineer (macOS)
Builds
Stable and secure macOS environments for end-users
Domain
IT Support / Consumer Hardware
Deliverable
client delivery
Required skills
macOS administration, Apple hardware diagnostics, networking fundamentals, MDM tool usage, system maintenance, hardware upgrades
Preferred skills
Apple Certified Support Professional (ACSP), Apple Certified Mac Technician (ACMT)
Technologies
Apple Configurator, Disk Utility, Terminal, Jamf, Intune
Responsibilities
Diagnose and resolve hardware and software issues on MacBook devices, Perform regular system maintenance including firmware and security updates, Upgrade hardware components like RAM and SSD, Create and maintain technical documentation and troubleshooting guides, Coordinate with Apple service centres for repairs under warranty, Provide user training on MacBook usage and best practices
Seniority
Mid-level, hands-on IC
