Enterprise Customer Success Manager
Core
Guide enterprise clients and law firms through the adoption of Harvey's agentic AI platform, acting as a trusted advisor to integrate the technology into their business workflows.
Role type
Senior Enterprise Customer Success Manager
Builds
Enterprise adoption of AI-driven legal and professional services platform
Domain
LegalTech / Enterprise SaaS / AI
Deliverable
production ML models
Required skills
Enterprise SaaS experience, legal industry knowledge, large-scale technology project management, strategic implementation, stakeholder influence, data-driven success metrics management
Preferred skills
Management consulting background, LLM evangelism, user enablement, customer advocacy
Technologies
Agentic AI, LLMs, Enterprise SaaS platforms
Responsibilities
Lead strategic implementation of Harvey into client workflows, train and enable end users to adopt the platform daily, serve as primary consultative contact for enterprise clients, manage adoption and utilization metrics to drive ROI, transform users into product advocates, monitor customer health for renewal/expansion, relay client feedback to product teams
