Senior Manager, CS Operations (PFT)
Core
Own end-to-end fulfillment operations, tooling, and automation to enable faster, error-free website launches for real estate clients.
Role type
Senior Manager, CS Operations (Process & Automation)
Builds
Fulfillment tooling, automation workflows, and standardized launch processes
Domain
SaaS / Real Estate Technology
Required skills
Operations management, workflow automation design, stakeholder prioritization, metric definition, cross-functional partnership, internal tool building, AI tool usage, analytical decision-making
Preferred skills
Website production background, real estate tech familiarity, internal product ownership
Technologies
n8n, Zapier, Workato, Salesforce
Responsibilities
Own roadmap for fulfillment tools and automations, map and design launch workflows, establish operational definitions for launch readiness, set baselines for cycle time and rework, translate business needs to technical teams
Seniority
Senior, hands-on IC with management scope