Director, People Operations (R5390)
Core
Lead and evolve the People Operations function to deliver an exceptional employee experience through efficient, technology-enabled, and AI-powered processes across the employee lifecycle.
Role type
Director of People Operations (HR Shared Services)
Builds
Scalable People Operations organization supporting global workforce operations
Domain
Defense technology / Aerospace
Deliverable
Dashboards & analysis | Infrastructure | Client delivery
Required skills
Strategic leadership, team management, service delivery architecture, AI enablement, process design, data governance, compliance, stakeholder management, change management, vendor management, analytics
Preferred skills
MBA, experience in technology/aerospace/defense, AI-enabled service models, UKG/Ashby/Jira expertise, Lean Six Sigma/ITIL/Agile methodologies, global workforce support
Technologies
UKG, Jira Service Management, Ashby, automation tools
Responsibilities
Define and execute a unified People Operations vision and multi-year roadmap; Lead day-to-day operations ensuring consistent service delivery; Lead and scale the People Operations function; Establish team structure, capacity planning, and KPIs; Serve as a strategic advisor to executives on workforce operations; Transform People Operations into a self-service-first, AI-enabled support model; Own end-to-end workforce lifecycle processes; Ensure accuracy, security, and integrity of employee data; Partner with IT and HRIS teams to execute the technology roadmap; Establish service metrics and reporting frameworks
Seniority
Director, strategic leadership & hands-on operational management