Digital Learning and Knowledge Manager
Core
Own and improve the digital learning and knowledge ecosystem, including the intranet, LMS, and central knowledge base, to support a growing retail network.
Role type
Digital Learning and Knowledge Manager
Builds
Digital learning content, structured learning pathways, e-learning modules, training videos, SOPs, and assessments for retail employees and leadership.
Domain
Retail operations and Learning & Development
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
LMS and intranet management, e-learning development, knowledge management, information architecture, learning analytics, stakeholder engagement, content creation
Preferred skills
Experience in multi-site retail or geographically dispersed organizations, ability to simplify complex business information
Technologies
LMS, authoring tools, video creation tools, intranet platforms
Responsibilities
Design and develop digital learning covering onboarding, product knowledge, sales, and operations; Create engaging e-learning modules, training videos, and guides; Work with subject matter experts to create scalable learning content; Monitor training completion and platform engagement; Identify capability gaps and develop learning initiatives.
Seniority
Mid-level, hands-on IC