Customer Service Representative
Core
Support luxury brand vehicle owners with end-to-end service requirements, including booking services and assisting with breakdowns.
Role type
Customer Service Representative (Contact Center)
Builds
Customer service interactions for luxury vehicle owners
Domain
Automotive / Luxury Goods
Deliverable
client delivery
Required skills
Active listening, CRM system usage, phone call management, written communication, prioritization, typing (30wpm+), MS Office/Email/SMS/Chat proficiency
Responsibilities
Manage incoming and outgoing phone calls, communicate with internal and external customers, prioritize concern resolution and urgent matters, input and retrieve information in the CRM system