Account Manager - Madrid
Core
Own the end-to-end onboarding, live operations, and long-term growth process for restaurant merchants using the Connected Restaurant Management System.
Role type
Startup Operations Account Manager
Builds
Onboarding and live support for restaurant POS, reservations, kitchen prep, and payment systems
Domain
Hospitality technology / Restaurant management software
Deliverable
client delivery
Required skills
Creative problem solving, empathy for merchants, multi-tasking, product expertise, proactive communication, process improvement, automation interest
Preferred skills
Data analysis, high-pace environment adaptability, flexibility in working hours
Technologies
Point of Sale (POS), Reservations, Kitchen Display Systems (KDS), Payments, Inventory, Staffing systems
Responsibilities
Run restaurant onboarding including training and implementation, problem-solve for merchants on the ground, support restaurants post-go-live, identify process and product gaps, invest in merchant relationships, bridge gaps between merchants and internal teams
Seniority
Mid-level, hands-on IC
